Assembled Workforce Management

The "keep customized events" rule when applying templates to publish schedules or update, since we have auto approval and manual updates that occur throughout the year, it would be nice to also preserve the automated events, not just the manual ones. We complete an annual vacation bid where manual adjustments are made due to turning off requests until the bid is complete. Then we open up auto approvals for remaining time available for vacation. When we extended schedules out past the end of the month, the feature removes the auto approved requests and we now have to take an extra step to audit what was approved and manually add back in.

When viewing approved time off requests for a specific day, then going to pending to view/approve, it defaults to the remainder of the whole year instead of the specific day being reviewed. Is it possible to set the default date to remain on the specific date being reviewed instead of having to adjust the date every time?

Agents can currently see and select ALL time off/event type codes in the request dropdown, including backend/admin codes they should never use (e.g., "No Call No Show," "Late," "VTO," planned absence codes like "P Absence," "U Absence," etc.). This creates significant backend cleanup work for WFM. We'd like to restrict the event types visible to agents in the time off request dropdown - Agents should only see a simplified set of request types not all the internal coding options that WFM uses on the backend. Another solution could be the ability for a supervisor/team lead to submit a time off request on behalf of an agent. Currently, only the agent themselves can submit a request; supervisors can only write directly to the schedule (bypassing the approval queue), which is not acceptable.

As a manager with users in different timezones it can get quite confusing when users request time off since the requests will apply to their individual timezones. It would be helpful if they could select different timezones to put the request in

Allowing agents to see what days have available time off versus days that no longer have hours available for reqeusts

This would make it much easier for us to conduct analysis on time off requests if we could understand which agent requested this, and what their line of business is.

Enhance the voluntary time off request system to include configurable maximum hour limits, labor law compliance rules, and the ability to edit/approve partial time blocks instead of only full approval or denial. Current Limitations: No configurable maximum hour limits for voluntary time off requests -Limited ability to handle labor law compliance requirements -Binary approval system - can only approve or deny entire requests -No partial approval capability for requests exceeding limits Proposed Enhancements Configurable Maximum Hour Limits Company-level settings to set maximum voluntary time off hours Queue/channel-specific limits for different teams Time period restrictions (daily, weekly, monthly limits) Role-based limits for different employee types Labor Law Compliance Rules Configurable rules engine for labor law requirements Automatic validation against labor law limits Warning system for requests approaching limits Audit trail for compliance reporting Partial Approval/Editing Capability Edit time block functionality for managers/admins Partial approval of time off requests Split request capability to approve some hours and deny others Modify start/end times within approved requests Enhanced Approval Workflow Multi-level approval for requests exceeding limits Conditional approval with modifications Override capabilities for exceptional circumstances Approval comments explaining modifications

I would love to see a bar/line chart on Schedule Analytics to see, over a period of time past and future, how much time off is being taken each day. Currently, it's just a large table and that is not easy to parse day by day. For example, I can't see if it's more time off on Mondays, or more time off during the spring, or any sort of trends, without having to export.

Sometimes the decision is changed after a Time Off request has already been marked as "denied". It would be nice to be able to change it to approved, instead or requiring the employee to send a new request.

An option to edit the time off requests in case more details need to be added.