Workforce Management

We would like to implement session controls that automatically log out users and require them to log back in via Google SSO every 7 days. This feature would enhance security and ensure compliance with our internal policies.

Requesting the capability to disable Google SSO within Assembled. This feature would provide organizations with greater control over their authentication methods, enhancing security and compliance with internal policies. Use Case: Enabling organizations to selectively manage identity providers, ensuring alignment with specific security requirements.

Allow users to log in to the app from IDP currently it only supports SP-intitiated logins only.

Support login via Microsoft Azure SSO

Without FedRamp compliance, certain organizations that handle sensitive data won't be able to integrate with Assembled. It would be great if Assembled were FedRamp compliant to unlock value from integrations for impacted organizations.

I would like to setup logins based on SAML 2.0.

When okta feature flag is on, users trying to log in via google get an error message. Ideally would redirect to okta

It would be really help to either alert the Agent's themselves or to alert a the manager when agents get logged out of Assembled while using the Zendesk integration. When they get logged out, we lose data about what they were doing until they are logged in again.

One customer would prefer their agents are not logged out for a year, though others may prefer that Agents are logged out more frequently. If customers were able to set this, they could decide for themselves. Additional Context: This is especially challenging with the Zendesk integration, because the agents don't realize they are logged out of Assembled, and during that time we lose data about what they are working on.