Workforce Management

Currently, employees can swap shifts across different weeks (e.g., Monday of Week 1 with Friday of Week 2), which creates: Uneven workload distribution (4 days one week, 6 days the next) Scheduling inconsistencies Capacity planning challenges Potential labor regulation issues Target Users Companies with structured weekly schedules, particularly in retail, healthcare, manufacturing, and other industries with consistent weekly staffing requirements. Benefits Maintains balanced workload distribution Simplifies scheduling and capacity planning Reduces administrative overhead Ensures compliance with weekly scheduling requirements The feature request is designed to be optional and configurable, so companies can choose whether to enable this restriction based on their specific needs.

Ability to create schedules without agents attached. Then the ability for agents to request the shifts that work best for them.

A feature request that would allow agents could swap shifts even if a shift has already been swapped. Currently, it appears that Assembled only supports a shift to be swapped once. It would also be helpful to add more restrictions such as time between shifts.

It would help if there was a shift swap rule that prevented people from requesting swaps that would put them into overtime.

Currently, the shift swap feature only allows agents to swap individual shifts of the same length. We would like the ability for agents to request swaps covering multiple days, a week, or custom time periods (e.g., several consecutive shifts or a full week). This would provide more flexibility for agents and improve scheduling efficiency.

A board that agents can use to post shifts they are looking to give away or pick up. Can also serve for offering up a perm shift swap vs just a single shift

Current behavior: In order for a shift swap to be applied, both shifts need to be of the exact same length. Use case: One could contend that an agent scheduled for 8.5 hours with a 30-minute meal exclusion is effectively on a production shift of the same duration as an agent scheduled for 9 hours with a 60-minute lunch. The product should account for this equivalency when comparing shift lengths or evaluating coverage

It would be nice if we could enable automatic shift swaps between agents, including breaks and lunches, without needing WFM approval. We'd also want to ensure swaps are blocked if an agent has scheduled personal activities like meetings or coaching.

It would be really helpful if shift swaps would only display swaps that would not come in conflict with each other. For example Agent 1 is working on 16th and 17th of March, Agent two is working on the same days but at different times. The swap function would allow the Agent 1 to request swapping shift on 17th with Agent 2's 16th. Agent 2 already has shift on 16th so they would not be able to work double shift on 16th.