While using the real-time agent analysis and adherence pages, I noticed a few improvements that would make scheduling and real-time monitoring much more efficient: Show the agent’s next scheduled event: On the real-time status page, it would be extremely helpful to see the agent’s upcoming scheduled event (e.g., next break, next channel switch). If an agent goes out of adherence 2–3 minutes before a break, it’s not a big concern, but knowing their next event gives better context for whether follow-up is needed. Display adherence indicators on the staffing timeline: As a scheduler, most of my work happens on the staffing timeline. It would be great to see which agents are currently out of adherence directly in this view. Ideally, if an agent messages me back about adherence, I could adjust their schedule right there without switching windows. Ability to message agents from the staffing timeline A way to send messages to agents (via Slack or similar integration) directly from the staffing timeline would make communication faster and reduce context switching. Count of agents out of adherence on the real-time dashboard A visible count of how many agents are currently out of adherence would be extremely helpful for quick decision-making. Upcoming break count and notifications It would be valuable to see a total count of upcoming breaks within the next X hours. This would allow proactive communication, such as sending reminders like “Your break is coming up soon.” Overall, these enhancements would streamline real-time adherence monitoring, reduce window-switching, and make scheduling adjustments and communication faster and easier.