Problem: Manage team treats creating, editing and deleting people as a single permission, “Create, edit, or delete certain people”. You can’t give a role edit access without also letting it add and remove people. That makes it hard to let managers, contractors or BPO partners keep agent details up to date while you keep control of headcount and licences. Use case: Managers and BPO schedulers need to reassign agents to a different supervisor or team, or update their site or skills. Adding and removing people has to stay with a small admin group so that headcount and licence counts stay accurate. Request: Add an “Edit people” option to Manage team that: Can be limited to people in selected roles. Lets users edit existing people’s attributes. Doesn’t let users add, delete or bulk create people. Doesn’t let users change anyone’s role, or only lets them assign roles within the selected scope.
