Workforce Management

Feature where admins can impersonate a specific user to see what they see when they log in.

Currently, there isn't an audit log for other events on Assembled publicly accessible for users. The only audit log is one for our events, but we would love if we could have an overview on all of a user's actions on our Assembled instance. For example, if a user is creating an event, deleting users/adding users, creating schedules, filters, teams or sites.

Currently, users with different roles and configurations can appear in the dropdown when selecting who to notify for various requests (by design). We’d like the ability to designate a specific user to approve these requests, rather than having agents see a list of multiple names in the dropdown. Ideally, this could be configured via Roles & Permissions, allowing us to specify which user should be selectable for a given request method.

We change our agent skills weekly (100+) agents in ZD based on what they will be working. In Assembled, without importing their skills, we are seeing some small queues way over staffed since every agent has every skill. We can manually change them in Assembled but it will likely take 4+ hours, and is prone to human error. Even having an ability to do a .csv import would save us a lot of time

I, as a customer with multiple business units using Assembled, would like to access all of my separate instances from one view. This would feel like I'm in one view but I can switch between Business 1 and Business 2 all within my single company.

Ability to restrict event types by team— i.e. make sure a certain team has access to their own unique productive event types, without those being visible to other teams.

Currently there isn't a way to see a historical audit log for queues. This would be really helpful when multiple team members are creating and managing queues.

With how customizable user permissions are, it could be helpful to get a holistic view of the roles and their permissions in either a CSV view or a matrix view

I should be able to configure permissions for filters such as teams, sites, and skills independently, instead of having a single configuration setting that applies to all of them.