Workforce Management

When exporting data from the Heatmap report, you can select various metric combinations, but the export only includes "Scheduled vs required" metrics, regardless of the selected metrics from the dropdown. I would expect the export to reflect their chosen metrics, such as "Actual vs scheduled", or any other option available in the UI.

When I export a list of tickets from the Queues and Exclusions page, the export should come equipped with the tags on the tickets as well. Currently it looks like the export only includes the following:

Currently, you can view a single day in the Forecasted vs actuals report. You cannot, however, export a single day. The export will force you to select 30min or hourly intervals. It would be good to be able to export data for that single day, rolled up to the day.

We would like to explore using the upload feature for staffing, but we noticed that we are not able to add descriptions. This will be essential if we use the upload feature as we use the same event types for multiple tasks!

I should be able to customize the upload size limit in Assembled

It would be nice to have CSV upload (or maybe an add on to the people upload) that would allow users to add shift patterns to their agents

Similar to the forecast uploads capability, this would allow the upload of specific required staffing numbers for certain periods. This would ideally override the forecast and required staffing for the specified timeframe.

As a user, I want to choose a selection of schedule change types when exporting from the staffing page Details: It can be difficult to export this data for analysis due to the sheer number of schedule changes that occur As a user, I want to only select the types of schedule changes I care about (in this example: event change requests, direct event editing, and time off approvals) so that I can easily export data over a wide time interval for easy analysis (ie, multiple weeks or multiple months)