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Assist (AI for Support)
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Assist (AI for Support)
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Assist (AI for Support)
Suggestions for Assembled Assist product (
https://www.assembled.com/features/assembled-assist
)
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Ability to Drill Down to ticket level for each user
Ability to see which tickets an agent has worked and be able to export the data from the reporting tab
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1
Ability to Export reports
Ability to export report data found in Assembled
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1
Filter for specific documents based on rules
For certain tickets, be able to configure exactly what articles you want Cal to reference when drafting a reply. Ideally this can be rule based, so it's deterministic
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1
Ability to provide translation for ticket
Ability to easily provide translation for ticket if in another language
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1
Native Integration to Maestro QA
Native Integration to send usage data to Maestro QA
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1
Automated ticket categorization
Admin page that surfaces any new categories that Assist detects in tickets
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1
Ability to apply filters on reports
Ability to apply filters (similar to WFM) on reports
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1
Ability to use Assist for Chatbot
Ability to use Assist as a chatbot on website landing page
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1
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