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Assist (AI for Support)

Suggestions for Assembled Assist product (https://www.assembled.com/features/assembled-assist)
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Request for the Authentication Process
The current implementation appears to require only a username, with no password or token involved. From a security perspective, this is not recommended. We suggest enhancing the authentication method by implementing a more secure mechanism—such as token-based authentication or API key validation—to ensure compliance with security best practices. This seems to be the authentication currently supported by Assembled. While it’s not a blocker for us, we recommend enhancing the security by requiring token-based or password-authenticated API access. Right now, knowing the API key alone is enough to trigger APIs, which poses a risk if the key is exposed.
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Disable ad for AI Assist within Zendesk Composer
The button for the Assembled Zendesk app is confusing agents and promoting an AI Assist product, not showing agent schedule
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Ability to Drill Down to ticket level for each user
Ability to see which tickets an agent has worked and be able to export the data from the reporting tab
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Ability to Export reports
Ability to export report data found in Assembled
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Native Integration to Maestro QA
Native Integration to send usage data to Maestro QA
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