Workforce Management

Currently, the Google Calendar ↔ Assembled integration does not prioritize Time Off events appropriately, causing two key issues: When someone has Time Off booked in Assembled and a Google Calendar event is added later, the Google Calendar event overrides the Time Off in the agent's schedule. When Time Off is booked after Google Calendar events have synced, it doesn't fully override those events and doesn't maintain priority when Google Calendar meetings are updated or new ones are added. The integration should be enhanced to: Always give Time Off events the highest priority in the scheduling system Prevent Google Calendar events from overriding existing Time Off Allow Time Off events to override existing and future Google Calendar events Maintain Time Off priority when Google Calendar is updated

The G Cal integration works great if individual emails are invited to the calendar events. However, if they are invited to an event through a Google Group, it does not sync over to Assembled. Would save our team a lot of time if this could be the case!

Currently, the only way to remove orphaned events (due to event owner leaving the company for example) is by manually deleting each event, or submitting a support ticket to Assembled. Request for admin-level controls to manage and remove recurring Google Calendar events within Assembled.

I should be able to override or delete events that are scheduled through the Google Calendar->Assembled integration. This would allow for better control over scheduling conflicts and ensure accurate workforce management.

Would like the ability to have multiple Google Calendar emails connected to the GCal/Assembled integration, so that specific teams can sync events to Assembled, rather than having all events apply org-wide. This would allow certain teams to be added to events (e.g., All Hands) without requiring the entire company to be included. Currently, the Google Calendar → Assembled integration syncs events based on a single company-wide calendar email. Expanding this to support multiple emails tied to specific teams would provide more flexibility in managing team-wide event assignments.

for example, would love to see an additional column in the Settings > Events page with a checkbox where you can indicate whether an Event should be sync'd into Gcal or not. Use case: scheduling for "bookable time" (essentially 'free' time in an agent's schedule when their customers can book Calendly meetings into their calendar. If there's an event scheduled in Assembled, this blocks the time on Gcal, which blocks Calendly. In order to not block Gcal and Calendly, have to leave big gaps in the schedule to keep them empty and "bookable".

For certain meeting types like 1:1s, team meetings or all hands, zoom links need to be accessible through calendar events. Currently with Assembled, an event that goes from Assembled to Gcal does not have the ability to easily link a video call URL

Ability to change the colors of events that are synced from Assembled >> Google Calendar.

Google Calendar has a special event type for "out of office" events that automatically declines events. It would be great if we could give users the option (perhaps via Settings) to treat time off events from Assembled in this way.

Eliminate the need to invite the Assembled email address in order to pull in events from Gcal. This would help teams immensely who use their calendar for non-queue work (many B2B support teams)