Workforce Management

As an alternative to manually refreshing the My Schedule page, it would be great to have an auto-refresh toggle with interval options available. Agents usually access their My Schedule page when they log in for the day and leave it up on their screen. Auto-refresh will assist in ensuring that agents have visibility into any changes made to their schedules the day of their shift.

Allow us to set user and system-wide business hours for improved page visibility. - UX improvement to streamline visibility for appropriate business hours and minimize extra scrolling (elimination of "dead space" within a schedule/timeline views) Enhancement should improve both end user and admin experience.

It's not currently possible to determine anywhere within Assembled which user approved a schedule change request. This is true in both the approved request itself, and additionally within the scheduling history.

Limit the schedule canvas (or element) to the size of the page or something like that please. It's awfully inconvenient to scroll two scrollbars

On the Staffing timeline, it would be wonderful if there was a way to highlight a row in the time zone section at the top, as well as a way to highlight a specific Agent. This would make it easier to adjust Agent schedules when working with many locations (as we do), as well as more easily keep track of a specific Agent in a long list of agents when comparing that Agent's schedule to others. If there was just a simple toggle on/off button next to each time zone and Agent name, it would be super helpful to staying accurate when updating schedules.

I love the mouse line on the staffing page that shows the specific time on the schedule as my cursor moves. However, it's limited in its potential use, as it stops just before the staffing heatmap and time zones. I spend a lot of effort trying to line up with my eyes the mouse line to the appropriate time zone when working on a schedule that isn't in my set time zone. If the mouse line could extend beyond the schedules above into the staffing heatmap and further into all the different time zones it would be so much more useful.

If a pending schedule change request hasn't been approved, reflect that in the staffing timeline.

For example, allow setting the ‘start of week’ to Monday for agents and Sunday for admins. Use case: Admins need a different start-of-week setting from agents to align their reporting with organizational requirements, while agents need a start-of-week setting that matches their operational workflows.

When looking at the staffing page the list can get really long; it would be great to be able to click on the names of some agents on that page that places a temporary highlight along their whole schedule row. Then allow for it to be unselected (and maybe have a reset highlight button or hotkey). That way I could select a few agents that I'm focusing on within the greater greater schedule and more easily locate them when looking at the whole queue. One specific use case example would be when I'm checking one agent against the coverage of the rest of their queue on a specific day to see if I can approve PTO over the allowance. Being able to select their name and see a highlight would help me in seeing if there's enough coverage over their specific hours worked.

I work with a lot of different windows and a lot of screen real estate is lost due to the Assembled control panel/menu on the left not being able to be closed on some pages. It would be amazing to see the option to close that panel down on all pages.