Workforce Management

We would like to be able to send Schedule Change Alerts to Agents when using the Sales Force App. This would reduce the need for agents to bounce from one platform to another.

It would be great to be able to restrict aux code access to only specific users in the app.

It would be great for agents to get a notification from within Salesforce from our app to let them know they have an event starting. It was also suggested that it might even be nice to get a notification in Slack instead.

In the app in zendesk, we would like to have the option to see the notes of an event on an agents schedule

Currently you need to refresh the Zendesk page for the line to move

Currently, it's not possible to view two different channels/queue staffing requirements side by side. It would be great if staffing requirements/charts for at least 2 queues/channels could be viewed side by side

The use case would be that agents can add breaks or non-Zendesk taks, right from Zendesk without having to access the full site.

It can be helpful to view the team schedule!

Currently, there isn't a way for admins/managers to broadcast messages to the team within Assembled. This could be something of use for teams with BPOs. The use case would be to allow admins/team leads/managers to set a message for their team to see via a toast when they login, instead of pinging in internal chat which might get messy/hidden under other messages. This helps especially in companies that work with a wide range of agents across timezones - allowing for easier communication.