Workforce Management

Description: Currently, Assembled only sends notifications (via Slack or email) for schedule changes made within 24 hours of the event. This default window is not adjustable, which can lead to missed updates—especially when changes are made several days in advance (e.g., on a Friday for the following week) and some team members do not log in daily. Feature Request: Please add the ability for admins to configure the notification window for schedule changes. Ideally, we would like to: Set the lead time for notifications (e.g., 24 hours, 48 hours, 1 week, or a custom value) Choose different notification windows for different teams or roles (if possible) Ensure that agents receive timely notifications for any changes made within the configured window Use Case: Our team often updates schedules several days in advance. Some agents do not log in daily, so they miss important updates if the notification is only sent within 24 hours of the shift. A more flexible notification window would help ensure everyone is informed in time to adjust their plans. Impact: Reduces missed shifts and confusion Improves agent satisfaction and operational efficiency Aligns notification timing with our team’s workflow

The ability to send agents notifications for upcoming events—like breaks or lunches—via the Assembled app in Salesforce or through Microsoft integrations.

Some team members want to be "on call" for OT. Would be helpful to have VTO feed to a Slack channel so those team members can follow along for VTO notifications w/o having to log into Assembled directly.

Request to select both delivery methods (Slack DM and Slack channel) for the same threshold-based notification.

Right now, only out of adherence and schedule change alerts can be sent to agents via Slack DM. Other alerts - like agent state duration thresholds - can only be sent to public channels, which makes them easy to miss for an individual agent and creates unnecessary noise for those agents or leaders not impacted. Specifically, we would like to notify an agent staying too long in a state such as “wrap up” or “meal.” Direct messages would make these notifications more actionable, improve agent accountability, and reduce clutter in team channels. We'd love to see more flexibility in what thresholds can be set up for notification and routed via DM.

I should be able to see a visual indicator (like a badge or highlight) on the left-hand menu when there is a new or pending item under 'Schedule requests', so I don’t have to click into it to discover there's something waiting.

draft a schedule, and then publish, and then notify the team that it’s published — then shift acknowledgement from the team members

I should be able to customize the name of the type of Threshold I am creating

Would like to have ability to setup alerts to notify team when SLA returns above goal. Currently can only setup alerts to notify team when SLA is below goal.

It would be extremely valuable to allow Adherence Slack Alerts to be scoped by individual user or by user role. Currently, alerts can only be scoped by team (with the most recently created team taking precedence in the staffing view, which can be confusing), queue (which is not used by all customers), site (to which a user can only belong to one), or channel (which is often too broad). Introducing more granular scoping options—such as by user or role—would enable alerts to be targeted only to those who need them, reducing unnecessary notifications and helping to prevent alert fatigue across the team.