Google Calendar Admin control: Permissions on who can create events
T
Thin Ptarmigan
We’d love to be able to use the Google integration to allow leads or managers to directly add team meetings to agent schedules.
However, we don’t want agents to have the same level of access, as this could be abused (e.g., agents adding their own meetings or blocking off time without oversight).
Request:
- Add permission controls to the Google integration.
- Only allow users with a certain role (e.g., lead, manager) to create or sync calendar events to agent schedules.
- Prevent agents from initiating meeting additions through the integration.
This would give us the flexibility to use the integration for team coordination while maintaining schedule integrity.
M
Monica Rangel
Merged in a post:
Configure GCal Integration Behavior by Team
Ryan Pisuena
I should be able to configure the Google Calendar integration so that it does not overwrite personal calendars for specific teams, such as the Merchant Tech Support team. Ideally, this should be adjustable either by excluding certain teams from the sync or by customizing the behavior at a team level through integration settings.