Shift bids / open shifts | Workforce Management

Shift bids / open shifts

Yacht club Alpaca

Ability to create schedules without agents attached. Then the ability for agents to request the shifts that work best for them.

February 4, 2022

Monica Rangel

Merged in a post:

Open shifts that agents can pick up

Talal Naboulsi

Ability to schedule open shifts on the schedule and have agents pick up those shifts.

March 25, 2025

Monica Rangel

Merged in a post:

Shift bids

Talal Naboulsi

March 25, 2025

Shelton Wirth

For a Shift Bid feature, would like to be able to track agent preferences for their schedules and working availability, and also a feature for rate/rank based on performance which would lay out the order in which agents would choose their schedule choices.

Grand Finch

Im with Shelton Wirth that would be a great feature for our team

Tangerine Alpaca

Love this idea for when we need to ask for volunteers to help cover the queue during holidays! It would allow us to manage all of this within Assembled's UI directly.