Workforce Management

View a history of notifications that each agent has received and when they were sent

Summary Schedule change notifications currently apply to all agents in the Default Schedule and cannot be limited by team, site, queue, role, or individual agent. Problem Customers onboarding in phases cannot enable notifications for just one team. When turned on, all agents are notified, which creates confusion and limits incremental rollout. Request Allow schedule change notifications to be filtered or scoped by: Team Site Queue Role Individual agent opt-in/out

Slack notifications (N business days in advance) when staffing coverage for a specific channel is less than XX%

Today, we Assembled supports Slack notifications sent to agents directly. We'd like to be able to send these to an agent's team lead or manager. To do this, we'd also need a way to connect an agent to their team lead, either via a new field on the People page, or have it be tied to the team filter on their profile.

It would be great for agents to have the option to send their voluntary time request to their lead similarly to how an agent can send an email to someone when they request a shift change request. At this time, we can use voluntary time, but the agents' leads can only be notified of approval/denial for voluntary time if they tell their lead directly outside of Assembled.

Time off request notifications are sent to every member of our management team. It would be great if we could limit time off request notifications to the manager associated with the team that the agent belongs to.

Set different alerts to trigger if a thresholds is accomplished or there is someone off or not following the schedule

Add threshold sending Slack notification when the number of available agents is below a certain amount.

Assembled's new Slack notifications functionality for schedule changes & realtime overview is really great! It would be helpful to have a similar integration for Microsoft Teams in order to leverage these features.