Workforce Management

I should be able to restrict access to editing shift patterns based on user roles through the custom permissions module, so that only admin-level users (or designated roles) can make changes, preventing unintended edits by less experienced managers.

I should be able to control who has access to Schedule Generations from a role perspective

This would unlock the ability to: Send adherence alerts to a manager Send time off or schedule change requests to managers

Add "role" to the multi-select filters (in People page). Currently, only standard filters like channels, queues, sites, teams, and skills are supported.

I should be able to see who edited what and when for information in People pages

It is not currently possible to builk edit agents to set their restricted site. This means we need to manually add this in.

Having start and dates across the UI for things such as channel or queue assignments would be really helpful for reporting purposes. That way we could go back and view the history of what an individual agent was assigned regardless of what's on their profile today or what they've been scheduled for.

Right now when Zendesk users are deleted they have to go and manually delete them from assembled. It would be great to have a way of automatically deleting users in assembled when they have been deleted from the contact platform.

We need a way to “organize teams” or set a “team/org structure” — not just a team filter with the manager’s name as the title — in Assembled. This is being done in our HR tool currently, but BPO agents do not need to be in our HR tool, and we'll eventually remove them. So we need somewhere else to house this information; it makes sense for it to be Assembled since this is where we track all of our teams and agents.