Assembled Workforce Management

Ability to create schedules without agents attached. Then the ability for agents to request the shifts that work best for them.

With frequent changes to teams and working hours, it would be great to have the ability to schedule those changes to take effect in the future, rather than immediately - that way, we could take care of those changes in the moment rather than waiting for days prior to the change actually happening.

Integrate rotations in schedule templates beyond multiple schedule templates - alternatively allow for selection of multiple non consecutive weeks when applying templates.

Capacity plans so teams know how many headcount they need to hire by X date.