Team structure or org chart inside Assembled
Shelton Wirth
We need a way to “organize teams” or set a “team/org structure” — not just a team filter with the manager’s name as the title — in Assembled. This is being done in our HR tool currently, but BPO agents do not need to be in our HR tool, and we'll eventually remove them. So we need somewhere else to house this information; it makes sense for it to be Assembled since this is where we track all of our teams and agents.
C
Coral Armadillo
This would be an incredibly beneficial feature. We have multiple teams working inside of the same queue, and leaders would be able to filter their own direct reports for coaching & reporting purposes.