Custom people attributes and filters | Workforce Management

Custom people attributes and filters

Ryan Pisuena

I should be able to make custom attributes and filters based on these certain attributes for my agents
Example
• Shift
• Work week (Mon-Fri, Wed-Sun, etc.)
• Agent role (Tier 1, Tier 2, etc.)

June 9, 2023

Monica Rangel

Merged in a post:

Customizable filter that the user can title themselves

Samantha Dehart

Just like "site" or "team", but instead the user can title whatever they'd like (ex. "contract types") to be most functional

July 8, 2024