Description: Currently agents don't have a centralized way to see important updates and requests within the app. It would be great to have a notification system where agents can see approved schedule changes, pending shift swap requests, and other relevant updates. For example, when another agent wants to swap shifts with you, or when a manager approves your time-off request, agents should be able to see these notifications directly in the app rather than having to check email or hunt through different sections.

Impact: This would significantly improve agent engagement and reduce missed requests or approvals. Agents would have better visibility into their schedule changes and be able to respond more quickly to shift swap requests. It would create a more cohesive experience within the platform and reduce reliance on external communication channels like email for important workforce management updates.