Customize notifications for schedule changes
S
Silver Prawn
I think in an ideal state, we could configure what types of events would trigger notifications. For example, I could choose only productive events.
Our use case: we sync some types of meetings to Assembled via Google Calendar events (such as a local team meeting). Those are synced as a default event/non-productive. If that event changes in some way in Google, it creates a notification in Assembled. That can confuse our agents who look at their schedule expecting one of their chat events to be different, but see no obvious change (not realizing it was just a sync update that caused the notification). If we could make notifications only for when productive events change, it would be a more helpful alert to our agents.