Workforce Management

Use case 1 : A customer needs to select multiple sites or queues at once for scheduling. Use case 2: It would be great to be able to multi-select queues to see staffing requirements for X queue + X queue vs. just a single queue at a time

Slack notifications (N business days in advance) when staffing coverage for a specific channel is less than XX%

Capacity plans so teams know how many headcount they need to hire by X date.

More advanced shift swapping capabilities (ability to swap entire shift, even swaps restriction capability).

Integrate rotations in schedule templates beyond multiple schedule templates - alternatively allow for selection of multiple non consecutive weeks when applying templates.

Currently, deleted events on a schedule are still showing on the /activities API which can be confusing for customers who rely on the /activities API for their workflows. We should be able to add a deleted: true/false flag to that API in order to better distinguish which events were deleted to begin with. To clarify, this should be a query parameter that can be added to the query as well which only shows active activities and not deleted ones.