Notifications for net staffing gaps (over or under staffing) | Workforce Management

Notifications for net staffing gaps (over or under staffing)

planned

Keen Flyingfish

Slack notifications (N business days in advance) when staffing coverage for a specific channel is less than XX%

Olivia Teich

marked this post as

planned

Luke Andrews

Merged in a post:

Send a notification at the beginning of the business day noting staffing shortages

Zachary Winans

It would be nice to receive a notification each business day stating which of our queues/channels are understaffed

Sapphire Trout

Yes pls! We need this!

Neutral Hamster

I'd be happy to see this as a warning on the scheduling timeline until it is resolved or dismissed.