Workforce Management

Create a bulk endpoint for the /agents/state endpoint so we can update tens or hundreds of agents at a time (like /conversations)

I should have the ability to have more than 5 API keys on an instance

Make agent scorecard export accessible via API. Doing this would mean that, for certain ticketing platforms (e.g. Zoom Contact Center, Zendesk) customers could calculate adherence for unproductive events (by matching this data vs. schedule analytics data, by agent)

The ability to pull historical agent states and adherence via the API, just like the ones in the Agent Activity Report

Allow naming of different API keys and enforcing an expiration date

Ability to adjust an agent's timezone through the people endpoint api

Customers use this endpoint to provision users. When agents and managers first log in, they have to set their timezone up. For global customers with thousands of agents this could be hours of lost time manually updating timezones. When customers are auto-provisioning agents it would be great if they could also automatically include or set default timezone.

I would like to be able to pull a log of changes to the schedule from the API so I can keep track of what changes have been made by whom.

It would be helpful to build reports programmatically.