Historical agent states and adherence | Workforce Management

Historical agent states and adherence

complete

Frozen Wolf

The ability to pull historical agent states and adherence via the API, just like the ones in the Agent Activity Report

Created by Talal Naboulsi

Talal Naboulsi

marked this post as

complete

Assembled's /reports endpoint now supports adherence reporting and metrics: https://docs.assembled.com/#reports

Running Canid

marked this post as

in progress