As a support user in Co-pilot, I want a button that will read my KB and guide me through any troubleshooting steps, process, or operational process that is published. This should initiate an interactive conversation with the agent where they can reply to CAL with the outcome of their investigation to guide their next step. Example would be having a guide on how to trouble-shoot a purchase failing. If a guide has clear steps, the Guide Me button should reference that information, and ask them to perform the steps in sequence with results to be given back.
