AI-Generated Image Detection for Customer Uploads
Shelton Wirth
Customers currently have no way to automatically detect whether images attached to Zendesk tickets (or other support channels) are AI-generated versus authentic photos/screenshots. This creates challenges for:
- Fraud prevention teams dealing with synthetic documents
- Trust & safety teams moderating user-generated content
- Support teams needing to verify the authenticity of customer-provided evidence
Requested Feature:
Add capability to analyze attached images and flag or score them based on likelihood of being AI-generated or manipulated, rather than authentic photos.
Use Cases:
- Detecting fraudulent identity documents, receipts, or proof-of-purchase images
- Identifying synthetic product photos in marketplace/platform abuse scenarios
- Flagging deepfakes or manipulated images in user content moderation
- Risk scoring tickets that contain potentially synthetic evidence