Workforce Management

Integrate rotations in schedule templates beyond multiple schedule templates - alternatively allow for selection of multiple non consecutive weeks when applying templates.

would like the ability to create a full-month template (4 weeks) to account for biweekly and monthly rotations that repeat on a monthly basis

Enable functionality in templates to import from CSV similar to Staffing Timeline - additionally/alternatively allow import from templates of selected week similar to how staffing timeline can be saved as template.

We would like the ability to sort by Break lunch time schedules in the templates and on the staffing table. This would make it easier to make sure that we have our breaks/lunches in a good place.

I would like to view the live/current forecasts in template section when building a new template or editing an existing template.

Currently if users would like to schedule agents that have yet to start, they have to remove the start date. It would be nice if we could add agents to templates so we can prep for when those agents do start.

Include the Column details in the export if added to the template

Some teams have a lot of templates, and folders would help making their organization easier.

Currently, templates must be applied one at a time for each group. The ability to apply multiple templates at once would expedite scheduling.

I should be able to edit the filters (such as channel, queue, site, etc.) for a Template after it has been created, so I can adjust targeting criteria without needing to recreate the entire Template.