Assembled Workforce Management

Summary: Would like to request the addition of SCIM provisioning to enhance user management capabilities. Use Cases: • Onboarding new employees: Automatically provision user accounts and assign appropriate roles based on department or job title. • Offboarding departing employees: Automatically de-provision user accounts to ensure immediate termination of access upon exit. • Role changes: Automatically update user permissions and group memberships when an employee changes roles within the organization.

I would like to be able to search users in People Management by email.

In current state, when selecting "0 Days in the Past" - the role permission restrictions only allow "Current Moment" ie: Exact time. However, IC Supervisors may need to edit an event that just started. In this case a "Current Day" option is desirable, but not available.

Add "role" to the multi-select filters (in People page). Currently, only standard filters like channels, queues, sites, teams, and skills are supported.

I want to use the Last Login field to hold my team accountable to logging into their schedule for each shift; this will also help me track attendance. If I can sort by the Last login field, it's much easier to see at a glance who has not logged in for the day.

When a user configures columns on the People page, their preferences should stay in place, rather than resetting every time they navigate away

Currently, after adding bulk people, a user would need to go into People and manually add all of these dates

As a manager it would save a lot of time if there was an option to bulk delete users. Currently there is a way to bulk edit but deleting is not one of the options

I would like to see roles expanded with different permissions. Back Office advocates were used to being able to modify codes like break and lunch to accommodate meetings without relying on WFM or Leads doing so for them. Currently advocates only have the option to submit changes the same codes that front line groups have and need to be approved by WFM in order to show up on the schedule