Workforce Management

Assembled should account for the omnichannel routing agent statuses https://support.zendesk.com/hc/en-us/articles/4409149119514-About-omnichannel-routing-with-unified-agent-status-

Give access to agents to see their Agent Performance Reports so they can see their adherence

Currently, it's not possible to see events less than 5 minutes in the Agent Activity and Agent scorecards. As a manager, it is sometimes necessary to see events even as short as 1 minute within these reports and would save me time in having to investigate the schedule when someone has adherence issues.