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Account for Zendesk's omnichannel routing agent statuses
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Ryan Pisuena
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Ryan Pisuena
Assembled should account for the omnichannel routing agent statuses
https://support.zendesk.com/hc/en-us/articles/4409149119514-About-omnichannel-routing-with-unified-agent-status-
June 8, 2023
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Monica Rangel
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January 16, 2024
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Monica Rangel
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For teams delivering omnichannel support in Zendesk, we now support Unified Agent Status! Through Unified Agent Status in Zendesk, teams can use one menu to set availability to receive tickets across any of their assigned channels instead of updating each channel individually. With this update, we’re even more aligned with how support teams are running their operations. Reach out to Support or your customer success manager to request access!
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November 6, 2023
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Luke Andrews
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Luke Andrews
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July 17, 2023
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Expected Locust
We would like to have this feature also
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July 10, 2023
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Zircon Owl
Co-sign on this. With Zendesk's change to use Omnichannel it's very important that our WFM product align and track the correct statuses.
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June 13, 2023
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