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Workforce Management

Anonymous

Suggest workforce management improvements

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Occupancy for Amazon Connect
Ability to see this in the Realtime dashboard and reports for the Phone channel
1
·

in progress

Add time zones to exports
Right now the team performance report exports based on the user's configured time zone, meaning it matches with what they see in Assembled. The downside is that if different people at the same company export the same report they might see the same start / end dates but different data because of the time zone. Would be great to just add the time zone in the column header of the export to avoid that confusion
1
·

in progress

Occupancy for Intercom chat
1
·

in progress

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