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Workforce Management
Anonymous
Suggest workforce management improvements
Description
Category
API
Adherence
Admin
Assembled Apps
Automations
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Forecasting
Google Calendar
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Performance
Real-time
Reports
Scheduling
Security
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Templates
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BPO management
UX
Imports/Exports
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API (58)
Adherence (52)
Admin (28)
Assembled Apps (12)
Automations (13)
Billing (1)
Forecasting (56)
Google Calendar (33)
Integrations (121)
Notifications (30)
People (69)
Performance (13)
Real-time (68)
Reports (275)
Scheduling (272)
Security (9)
Shift swaps (6)
Templates (41)
Time off (116)
BPO management (10)
UX (21)
Imports/Exports (12)
Queues (20)
Include backlog in forecasting
For email teams that are not 24/7, important to know how much backlog affects their staffing coverage
2
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complete
7
Forecast Interval Toggle
Ability to toggle between 60, 30, and 15 minutes intervals for the forecast
1
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complete
8
Forecast at 15 minute intervals
Multiple users requesting this capability
2
·
complete
4
improve forecast uploads
I want to forecast a total number of contacts for a day and have Assembled use its arrival pattern to divvy that up.
1
·
complete
2
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