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Workforce Management

Anonymous

Suggest workforce management improvements

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Toggle preview hides approve/deny buttons
I tried this at any window size and any zoom level, and this occurred each time. When I click the toggle preview to view an advocate's schedule on the Schedule Change requests page, the preview is wider than the space available, and I have to scroll over to approve or deny requests.
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complete

Calculate handle time for email taking into account agent state
1
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complete

Bulk edit feature gets hidden behind multiple filters
1
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complete

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