Workforce Management

For email teams that are not 24/7, important to know how much backlog affects their staffing coverage

When uploading for different date ranges, you must contact Support to get old data deleted

Ability to toggle between 60, 30, and 15 minutes intervals for the forecast

Multiple users requesting this capability

I want to forecast a total number of contacts for a day and have Assembled use its arrival pattern to divvy that up.