Zendesk Ticket Activity Timeout
complete
D
Distinguished Donkey
Currently, when an agent ends their shift but leaves Zendesk logged in and a ticket open overnight, the Assembled app will show that they were working that ticket (in the state Zendesk Online (Tickets)) for the entire time. It would be great if we could set rules that timeout that activity.
Luke Andrews
complete
Good news! We've shipped an update that lets you omit activities that keep going after a shift ends, and you can define the timeout period for exclusions (e.g. ignore events that end more than 10 minutes after the end of a shift).
https://support.assembled.com/hc/en-us/articles/19380857079565