VTO & OT Take Rate Reporting
E
Excellent Salamander
We’d love a way to track how many VTO and OT slots are being published vs. how many are actually claimed. Right now, we don’t have visibility into this without pulling data manually.
What we’re looking for:
- Published vs. claimed slots (for both VTO and OT)
- Take rates shown in a simple report
- Historical trends over time (daily/weekly)
This would help us understand if agents are actually taking what we’re offering - and if we need to adjust how we’re incentivizing extra hours.