Team Performance Totals/Averages for all metrics
T
Tiny Lion
Need this! Why is it not available for some metrics but not all in the team performance view???
R
Resulting Jay
Adding the ability to monitor this in the RTA overview at the group level live, and in the RTA analysis tool to see it by agent live.
O
Oxblood Ox
That would be great to have available in reports metrics like Average First Reponse and Average wait for chats and calls and abandoned calls.