Customers with overnight workforces may have shifts that span two calendar days, for example 11 PM–8 AM.

Team Performance attributes scheduled, productive, and non-productive hours to the calendar day/week in which the hours occur. As a result, a single overnight shift is split across two dates.

This makes it difficult to use Team Performance for daily shrinkage, scheduled vs. non-productive hours, and over/under staffing, since the reporting day does not align with the operational shift.

Request: Allow Team Performance reporting/export to group hours by the agent's shift or operational day rather than strictly by calendar date.