Team Performance - Customizable Charts for Key Metrics
S
Safflower Carp
I should be able to customize the charts displayed at the top of the page so that, in addition to Adherence, I can also view metrics like Occupancy and Scheduled Utilization. I should also be able to add more charts to this section beyond the current options (Average Handle Time, Average Cases Solved, Average Team Adherence, Agent Average Handle Time).
M
Monica Rangel
Merged in a post:
Customizable Top Charts on Team Performance Page (Like Agent Scorecard)
Z
Zinc Harrier
Enable the ability to customize the top charts on the Team Performance page to view team-level metrics, similar to the flexibility offered in the Agent Scorecard. This would help leaders analyze performance trends more effectively and align visibility with key priorities.
M
Monica Rangel
Merged in a post:
Ability to Configure Tiles in Team Performance Report
G
Gradual Chimpanzee
Allow users to customize the tiles in the team performance report to include Utilization.