Switching agents in Agent Activity report | Workforce Management

Switching agents in Agent Activity report

complete

Rosé pink Camel

It would be great if there were an ability to click an arrow to move through the list of agents on the agent activity report the same way there is an arrow to move from one day to the next.

May 7, 2024

Monica Rangel

marked this post as

complete

Our product team is going to finally sunset the Agent Activity report so that they can focus on performance for the Agent Scorecard.

We introduced the Agent Scorecard ~2 years ago, and it now has all of the functionality (and much more!) as the Agent Activity report, including the ability to click an arrow to move through the list of agents!