Support SMS Data in Talkdesk → Assembled Integration
C
Connie
Add the ability for Assembled to import SMS interactions from Talkdesk, similar to how phone/voice data is currently synced.
Right now, the Talkdesk integration only pulls in voice data. SMS contacts that live in Talkdesk aren’t imported into Assembled, which creates reporting gaps and prevents teams from seeing a full picture of their workload across channels.