When agents go out of adherence or breach a state duration threshold, Assembled fires a notification to a shared Slack channel — but agent names appear as plain text, not as @ mentions. This means agents don't receive a direct Slack alert and the RTA team must manually re-mention each individual to prompt action.

Request: Support @ mention formatting in shared channel notifications so the relevant agent is automatically tagged and receives a direct Slack ping.

Business Impact: Removes manual RTA follow-up, creates individual accountability in shared channels, and reduces response time for out-of-adherence events.