Show abandoned and missed calls
in progress
M
Mandy Major
The abandoned metric for Realtime overview currently only allows a whole number when setting a threshold. This should be able to be configured as a percentage, just like the other metrics
M
Monica Rangel
in progress
'Percent contacts abandoned' and 'contacts abandoned' are available on the Forecasted vs. actual report.
Abandoned metrics are also available on the Realtime Overview!