See what chats agents are working on (Zendesk Chat)
Ryan Pisuena
In the same way that we're able to see what ticket IDs agents are working on. Is there a way for us to get this for Chats as well?
D
Distinctive Lungfish
We recently rolled out Zendesk Sunshine Conversations for Messaging. I would like to see the Messaging ticket IDs agents are working on in the realtime dashboard.
