See Adherence from Staffing Timeline
Luke Andrews
Merged in a post:
View Adherence from Staffing Timeline
F
Fine Prawn
It would be super cool if you would be able to click the down carrot next to employees names in the staffing timeline and for it to populate another line under their name that shows their adherence for the day right below their schedule to compare. This would be way fast than having to click the carrot, then scorecard, and it to open in another window.
Shelton Wirth
Related: I would like to see a historical report (not live) that shows a visual (like the Adherence Timeline graph on the Agent Scorecard) of adherence states for ALL agents (or filtered groups) in one view. So basically the Agent Scorecard, but being able to see more than just 1 agent at a time. This would be helpful to get a snapshot for attendance trends (agents late for shift, coming back late from lunch, etc.) or specific event type trends (if there are common out-of-adherence trends for specific events, like wrap up time, changing between channels, etc.). Doesn't necessarily need to be on the Staffing Timeline, if an individual report page makes more sense!