Restrictions on when agents can be scheduled based on agent preferences | Workforce Management

Restrictions on when agents can be scheduled based on agent preferences

complete

Keen Flyingfish

Configurable setting to allow/not allow you to schedule outside of agents' working hours (or at least throw an error)

December 15, 2020

Monica Rangel

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complete

With our new agent shifts functionality, you can set working hours for agents. Then when you schedule on the Staffing Timeline, grey diagonal shading will represent hours outside of the agent’s shift. This will assist you in ensuring you're scheduling during the agent's working hours.