Realtime analytics page should show time remaining on shift
complete
P
Pink Unicorn
As a Workforce Manager, when I look on the Agent Analysis realtime page, I wonder if it's possible to change the "Scheduled event duration" column to one that shows a live countdown of "Scheduled event remainder"?
I think it would be more relevant to tell the full story of an agent's activity without having to always cross reference another page/source to find out if their scheduled event is about to end or just started.
Currently, we can only see how long the current event was scheduled in total, but it doesn't provide an easy way to see how much time is left based on the current time.
Luke Andrews
Merged in a post:
Include metric 'Scheduled Event Remaining Duration' in the Realtime Agent Analysis Page
Ryan Pisuena
I should be able to see the amount of time remaining on a scheduled event an agent is scheduled to work
Luke Andrews
complete
🎉 We shipped a change in June that added "Scheduled remainder" on our new Realtime analysis page.
P
Pink Unicorn
Luke Andrews: This has been a great change that has really helped us get a better picture of agent activity within the same page, thank you so much for this added feature!