Preserve Original Schedules When PTO/Sick Added
in progress
F
Flame Porcupine
Ability to have specific event types, like PTO and SICK time overlap an existing schedule instead of replace it on the staffing timeline.
For example, if an agent has PTO/Vacation, the original event types would appear underneath it, that way if we needed to remove PTO on a day, the original schedule would be preserved.
R
Resulting Limpet
Olivia Teich great to see this as being in progress!! Would you be able to ensure that events coming from the Google Calendar integration are also being overlaid the actual schedule? That way there are no gaps created when Google Calendar events get moved or deleted. We currently have to spend hours manually filling those gaps.
It would also be great if any non-productive events could be overlays like breaks so we can easily move them around without having to recreate productive events.
Neel Kapse
Resulting Limpet Thanks for chiming in! I'm glad you asked about that, because that's our intent exactly. We're aiming to design the system so that non-productive (called default or auxiliary in Assembled) events (such as meetings, lunches, and breaks) are overlaid over productive events, and time off events are further overlaid over all other events.
This would ensure that changes to or cancelations of meetings in Google Calendar do not leave gaps, moving around of breaks would leave productive events unaffected, and would also ensure that moving or canceling time off would reveal the underlying schedule rather than leaving a large gap.
Olivia Teich
in progress