Notify agents when managers change their schedule (outside of an event change request | Workforce Management

Notify agents when managers change their schedule (outside of an event change request

complete

Shelton Wirth

Notification to ICs when an Admin changes schedule without a request decision

July 17, 2024

Monica Rangel

marked this post as

complete

We now support Slack & Email notifications when an agent's schedule for the next X hours is updated, notify the agent (where X can be 1, 12 or 24 hours).