Notifications for agents for schedule event changes | Workforce Management

Notifications for agents for schedule event changes

in progress

Talal Naboulsi

Get a notification from Assembled/Slack when your scheduled event changes.

Some customers shift people around across channels when things get busy. What this means is that they'll change agents' events, and agents might not notice it.

June 9, 2021

David Patou

marked this post as

in progress

David Patou

Merged in a post:

Slack Integration: Notifications for schedule changes & event reminders

Silky Sheep

The ability to have Assembled send an alert to an agent when a schedule event is either made to their schedule or is about to start such as meetings/lunch breaks, etc.

September 16, 2024

David Patou

Merged in a post:

Timely notification for schedule updates made by WFM

Impressive Jaguar

I kindly request a real-time notification for schedule changes, since our Adherence is severely affected by changes made just 10 minutes in advance which we are not being notified of. Thanks a lot!

September 16, 2024

David Patou

Merged in a post:

Webhook notifications for Schedule Changes

Ryan Pisuena

I should be able to set up a webhook so that I get notified in realtime when a schedule change occurs

September 16, 2024

Impressive Jaguar

We really need this, at least us agents, since this affects our adherence and WFM doesn't really care enough to make sure we get notified and adhere to these changes in real time.

Monica Rangel

Merged in a post:

Notify when schedules change in the slack app

Lexi De Veaux

It would be helpful for the slack app to notify users when their schedule has changed in Assembled. That way they know ahead of time and can prepare accordingly

February 29, 2024